Healthcare Quality Management System

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Fast incidents and complaints resolution

Manage and resolve incidents and complaints quickly, ensuring the best quality of care for your clients

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Effective compliance management

Track and manage incidents, risk and complaint resolution processes, staying compliant and ready for audit.

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Data-driven insights and reporting

Leverage real-time reporting and analytics to identify trends, improve service quality, and minimise risks across your organisation.

Stay compliant with zero stress

When incidents or risks arise, Pnyx lets you log, track, and resolve them.

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Log incidents and risks using best-practice templates created by Pnyx team.

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Create or customise existing templates to match your organisation’s unique needs and industry requirements.

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Log and manage risks and incidents from any device—whether it’s a laptop, mobile, or tablet.

Turn complaints into opportunities

Sometimes, things don’t go as planned. An effective complaint system reassures clients they’re valued and that quality matters to you.

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Clients can submit complaints anonymously, making it easier and more comfortable for them to share feedback.

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Access a centralised view of all complaints with flexible filters for efficient management.

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Assign complaints and tasks to specific staff and track the resolution process.

Turn complaints into opportunities

Sometimes, things don’t go as planned. An effective complaint system reassures clients they’re valued and that quality matters to you.

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Clients can submit complaints anonymously, making it easier and more comfortable for them to share feedback.

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Access a centralised view of all complaints with flexible filters for efficient management.

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Assign complaints and tasks to specific staff and track the resolution process.

Keep your team audit-ready at all times

Whether you’re aiming to meet NDIS Practice Standards, Aged Care Quality and Safety Commission or other healthcare regulations, Pnyx makes staying audit-ready simple and stress-free.

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View all incidents, risks, and complaints in a single dashboard to quickly assess your organisation’s quality standards.

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Export detailed reports and snapshots of incident statuses, risk levels, and complaint resolutions to support audit requirements.

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Generate dynamic graphs to analyse trends, compare past data, and visualise your team’s ongoing improvements.

Simple pricing. No hidden fees.

$120/MONTH + $5/USER

Follow our tutorial video and get 30-day free trial. Access a complete 3-in-1 platform to manage incidents, complaints, and risks—all with one straightforward plan.

Keep all data safe and accessible

Safeguard sensitive information with secure, centralised storage for all incidents, complaints, and risk data.

Protect your data

Protect your data with a secure, Australia-based cloud system.

Prevent unauthorised access

Control access to sensitive information using role-based permissions.

Turn your phone into mobile office

Access and manage your organisation’s templates anytime, anywhere.

Frequently Asked Questions

Everything you need to know about Pnyx Healthcare Quality Management System.

What is Pnyx Quality Management System?

Pnyx’s Quality Management System is an all-in-one platform designed to help community healthcare providers efficiently manage incidents, complaints, and risks. Our Quality Management System streamlines compliance and supports continuous improvement. With centralised tracking and real-time insights, it keeps service quality at the forefront.

Is Pnyx available on all devices?

Yes, you can download Pnyx Quality Management System on Google Play and App Store. It empowers your staff and clients to report incidents or complaints at the point of care. Know more

Will I be charged for inactive users?

We understand that your staff may need a break before resuming work. Therefore, we only charge for staff accounts with activity during the month. You won't be charged the monthly fee for inactive users if there's no activity.

How secure is my client's data?

Your client’s data is secure from unauthorised internal and external access. Firewalls and password protection prevent external access, while internally, permission controls limit what can be seen by individuals and organisations. We advocate for transparency, therefore, if any changes are made, the appropriate people are notified.

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