The NDIA is about to put the NDIS to the test with the first significant audit under the new scheme. This is a great opportunity to gauge improvements in the accountability of Providers, and ensure we’re focused on our primary goal: improving the support, input and welfare of Participants along with ensuring Third party verification.

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Preparing for the NDIS Audit

But with any significant change comes sweeping reforms to procedure and policy. Are you ready for the NDIS audit? Will you meet Third Party Verification (TPV) to qualify for NDIA registration? There’s no need to panic. We’ll show you how to ensure you’re meeting the requirements of the new system.

If you’re uncertain about any changes to the recording and reporting of services, it’s all mapped out in The NDIS Provider Toolkit which clearly outlines your responsibilities. TPV is an essential part of the Quality Framework Reporting that ensures Providers meet quality safeguards.

The relevant section explains that a registered Provider must keep full and accurate accounts and financial records of the support delivered to NDIS Participants, along with records of service agreements. The accounts and financial records must be maintained on a regular basis and in such detail that the NDIA is able to accurately ascertain the quantity, type and duration of support delivered.

Once you work your way through the official documentation, the proposition is quite simple for providers – either there’s going to be a significant increase in manual record-keeping, or the addition of software that streamlines processes.

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How Comm.care is helping you get Third Party Verification

When developing Comm.care, we started by focusing primarily on the Participant as the NDIS is centered around their needs. Comm.care is a NDIS case management tool that has been customised to revolutionise the way Providers support and care for Participants while meeting the NDIS reporting requirements.

Comm.care starts with the Participant as the central figure and builds a community of support around them. Invite all stakeholders involved in the care of Participant, create personal plans, communicate by using a social media-style interface, schedule appointments, and meet your legal requirements by accurately recording all activity.

Disability case management software, Comm.care allow all people involved in the support of a Participant to easily record progress notes with high detail (duration, type and quantity). The intuitive interface is perfect for busy front line care staff, guiding them to make sure all the feedback expected under the new scheme is included. Best of all, Comm.care makes this process as quick as possible for busy staff, so we can concentrate on the real job of delivering high-quality support.

The Comm.care reporting module allows for quick review of services provided as all information is easily retrievable. However, Comm.care is not just a streamlined way of meeting government requirements. It is a comprehensive customer management tool that enhances communication, transparency, Participant input, and staff productivity.When it comes time to perform the audit of TPV, Comm.care will keep the NDIA very happy but remember that this service offers so much more to help you increase the quality of care and make sure everyone in your circle of care is operating efficiently (with as little paperwork as possible!).

Check out our features here, or to find out if our solution is ideal for your organisation, contact us now.

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FAQ

What is Third Party Verification (TPV) for NDIS providers?

‍Third Party Verification is a quality assurance requirement under the NDIS Quality and Safeguards Framework. It ensures that registered providers meet the necessary standards to deliver services safely and effectively. TPV involves an external audit where your records, systems, and practices are reviewed to verify compliance with the NDIS Commission's requirements.

How can Comm.care help my organisation pass an NDIS audit?

‍Comm.care helps you meet NDIS audit requirements by keeping all participant records, service agreements, and financial data in one place. The platform allows you to easily generate reports with details on service type, duration, and quantity—exactly what auditors look for. It also simplifies progress note documentation and appointment scheduling to ensure consistent, accurate records.

Do I need special software to prepare for Third Party Verification?

‍While not mandatory, using care management software like Comm.care significantly reduces the admin burden of manual record-keeping. It helps you stay audit-ready by automatically capturing the required documentation and allowing quick access to service history, care plans, and reports. This not only supports compliance but also boosts staff efficiency and quality of care.