What are the benefits of NDIS care management software?

NDIS Care Management Software offers multiple benefits that empower NDIS providers to deliver personalised client services at scale. Below are the top four benefits that NDIS care management software can bring to your organisation:

• Effectively staff management and avoid overbooking
• Person-centred NDIS client management
• NDIS compliance management
• Error-free invoicing and payment

1. Effectively staff management

According to research on Royal College, with 70% of healthcare workers experiencing burnout in a recent year, healthcare organisations are at risk of experiencing a reduced quality of care and low retention rates. 

NDIS care management software can prevent this risk by providing automated NDIS scheduling features and strategic client-carer matching. The software lets you pairs carers with clients based on their availability, skills, and certifications—making it easier to avoid double bookings and non-compliance. It also reduces overwork, supports a healthier work-life balance, and helps teams stay happy and consistent.

2. Person-centred NDIS client management

NDIS care management software can ensure that everyone involved in a client's care is informed by real-time updates and feedback. Also, care plans, progress notes, incident reports, and client details are all stored in one place—easy to access for authorised staff and stakeholders. No more digging through emails or chasing paperwork. Everyone has what they need, when they need it.

3. NDIS compliance management

NDIS service providers must operate and comply with relevant Australian laws, rules and regulations. There are three key areas of compliance: making service agreements, record keeping and making claims. 

With policy and procedure management feature, you can update your organisation’s guidelines in one place. Staff are notified when changes are made, and you can track who’s acknowledged the updates. This helps keep everyone aligned with the latest NDIS standards.

The NDIS also requires providers to store client data securely on Australian servers. Comm.care meets this need by offering secure, cloud-based storage that protects sensitive information and keeps you compliant.

And when it comes to billing, staying up to date with the NDIS price guide is a must. Comm.care automatically updates pricing, so your claims always reflect the correct rates and line items. That means fewer errors, faster payments, and a smoother financial process for your team.

4. Get paid faster

Care management software like Comm.care allows you to create thousands of compliant invoices with the latest NDIS price in minutes. As a result, your organisation can reduce errors, speed up the claiming process and improve cash flow.

What are top features of NDIS care management software?

The best ones are built with the specific needs of NDIS providers in mind. Here are some of the top features to look for in NDIS care management software:

• Centralised care management
• Client progress management
• Smart staff rostering
• Staff hour tracking
• Bulk NDIS payments and invoicing
• NDIS policy and procedure management

1. Centralised Care Management

NDIS care management software brings everything together in one place. Instead of digging through spreadsheets, emails, or paper files, your team can access all client information from a single, centralised platform.

You can also easily manage and update client profiles, set goals, and track care plans to stay on top of each client’s progress.

2. Client progress management

NDIS system allows your organisation to manage, and plan the support delivery so that it's in sync with the client's care plan and NDIS budget. 

You can monitor how much of the budget is allocated to each service, track fund usage in real time, and even estimate when funds will run out. Built-in reminders also help you schedule regular reviews to ensure not going over NDIS client's budget.

3. Smart staff rostering

‍Smart rostering tool helps you manage your support workers' availability in one single view to prevent scheduling conflicts and overbooking.

In addition, each team member, including managers, staff and volunteers can access personalised calendars. Managers can assign daily or weekly tasks, set reminders, and keep everyone on track with just a few clicks.

You can also set up recurring shifts, saving time and ensuring continuity of care. This means less time spent juggling schedules and more time focused on better support coordination process.

4. Staff hour tracking

The staff hour tracking feature allows managers to stay on top of their team's billable and non-billable hours, ensuring accurate time management and efficient payroll processing. 

Furthermore, NDIS software like Comm.care also provides weekly hour allocation reports, which help you avoid over-booking. If your organisation uses a payroll system, Comm.care also allows you to generate staff hours reports to import into your payroll system.

5. Bulk NDIS payments and invoicing

Delayed payment is one of the problems that gives many NDIS service providers a headache. 

With the bulk claiming feature, NDIS software like Comm.care allows you to export timesheets and create thousands of compliant invoices with the latest NDIS price in minutes (or in 3 clicks in Comm.care!). Then, you can directly upload them to PRODA and/or your accounting system, such as Xero, MYOB, or QuickBooks.

This feature ensures that invoices are not only accurate but also compliant with NDIS standards, reducing errors and delaying payments. This efficiency not only accelerates the claiming process but also allows you to focus more on delivering quality care rather than administrative tasks.

6. Policy and procedure management

With a policy and procedure management feature, your team can have secured access to all organisational documents in a unified view. As a result, your staff can quickly find the information they need without the hassle of sifting through multiple files or systems.

In addition, NDIS software like Comm.care allows your organisation to set access permissions for different team members. As a result, your data can be secured and safe from unauthorised changes. 

When there is a change in your organisation's policy or procedure, Comm.care allows your management team to keep track of which staff members have acknowledged the changes. This feature ensures that everyone is informed of the latest standards.

How to choose a care management software

Below are some factors that you need to consider when choosing a care management software:

• Third-party integrations with platforms like Xero, MYOB, QuickBooks, NDIS, DSS (DEX), and more.
• Cloud-based security helps comply with NDIS data privacy standards by securely storing data on Australian servers.
• Considering setup fees and monthly costs to ensure a good return on investment.
• Testing the software or booking a demo can help you understand its fit with your team and workflow.

Third-Party Integrations

Integrating care management software with external applications helps your organisation transfer data efficiently and securely. Software like Comm.care can connect with payroll system like Xero, MYOB, Quickbooks, and funding sources such as NDIS, DSS (DEX), MDS, etc. As a result, your organisation can bulk data export, streamline payroll accuracy, reduce administrative tasks, and minimise errors.

Data Privacy and Security with Cloud-Based Systems

NDIS requires all organisations to store client data and notes in a secured cloud-based system that stores information in Australia. Therefore, using cloud-based software for client data storage is crucial for your compliance. 

With an Australia-hosted AWS (Amazon Web Services) data centre, Comm.care ensures your data is well-managed and available to your team wherever and whenever you need it. Besides, you can control access at both organisational and individual levels, ensuring data security and avoiding unauthorised alterations.

Set-up Cost

A care management system's monthly fees and initial setup costs are critical factors that impact your return on investment. While many systems have significant setup expenses, Comm.care offers a free setup and access to unlimited tutorials. The $0 set-up cost helps your business establish operations without a substantial initial financial commitment. 

Experience It First

It's always beneficial to personally test a care management software. Booking a demo to see the software in action is also a great idea. It provides you with a visual understanding of how the software functions, its features, and its compatibility with your current workflow.

Deliver Person-centred Care with Comm.care

People with disabilities often face infantilisation from the society. People frequently presume to know better than the individuals themselves about what they need, despite these people living with their disabilities every day. While people with disabilities need additional support, they should receive personalised care and attention from service providers.

However, providing personalised care becomes challenging when your organisation start expanding. Care might not be well-coordinated, important details could be missed, and handling paperwork becomes a big, time-consuming task. It makes quality care delivery and efficient participant management harder than it should be. Let's get "good" busy with Comm.care!

Since 2013, our software, Comm.care, has revolutionised the way 800+ Australian businesses operate, and help their participants achieve their goals at scales. Explore how we can help your business here. Comm.care offers all the care management features that any healthcare organisation needs with NDIS, DSS, MDS, CHSP or Client fee for service as their funding source, allowing them to manage, store and access all client data in one place.

These are a few ways Comm.care can help you better manage your organisation:

1. Collaborate with clients, their loved ones and your team.
2. Ensure client data privacy and security with an Australia-hosted cloud system.
3. Manage your staff availability, set up and manage recurring shifts
4. Bulk invoice with direct integration to your accounting system (Xero, MYOB, Quickbooks)
5. Manage multiple funding sources in one place (NDIS, CHSP, HCP, DEX, MDS etc.)
6. Create group rosters and send notifications to your staff
7. Document and claim multiple line items (including transport) in a single progress note
8. The web app allows users to access Comm.care from anywhere, anytime.

Take a level up and migrate your business from excel sheets to a feature-packed cloud-based care management system like Comm.care. Book a free demo with us now!

FAQ

What is the difference between a CRM and an NDIS Care Management Software (CMS)?

A CRM focuses on managing sales and customer relationships, while an NDIS CMS is designed specifically for delivering care. A CMS includes features like care planning, progress tracking, rostering, and NDIS-compliant invoicing. Its primary goal is to help Australian disability service providers deliver personalised care at scale.

How does NDIS care management software help with compliance?

NDIS software like Comm.care ensures compliance by securely storing client data on Australian servers, managing policies and procedures, and keeping all records audit-ready. It also tracks staff acknowledgements on policy changes and automatically updates NDIS pricing for claims. This reduces manual errors and supports your organisation in staying aligned with NDIS standards.

What features should NDIS providers look for in a care management system?

Look for features like centralised care planning, smart rostering, progress tracking, bulk claiming, staff hour tracking, and secure document storage. Also, consider systems that offer integration with tools like Xero or MYOB, and provide easy access to real-time updates. A system like Comm.care helps you manage everything in one place with zero setup cost.