Platform Features
Everything you need to deliver great care
One platform covering care management, rostering, invoicing, compliance and quality — built specifically for Australian community care providers.
Care Management
Client-centred care, all in one place
Create customised care plans, track progress, and collaborate with your entire care team — including family and friends.
Client Management
Easily access all documents and reports and customise them with unique filters to ensure clients receive the best possible care.
- Create customised care plans tailored to each client's unique needs
- Collaborate with staff, clients, family and friends on one platform
- Goal setting, document management and client timeline
- Progress notes with custom templates and export functionality
- Budget management and roadmap creation
- Manage client data from anywhere, on any device
Rostering
Manage schedules automatically, avoid appointment clashes, reduce administration work and communicate better with colleagues and clients.
- Streamline roster creation while minimising scheduling conflicts
- Monitor carer service hours for seamless payroll operations
- Individual calendars for team members, managers and clients
- Check personnel availability and personalise rosters
- Capture accurate service time using an embedded timer
- Manage repeating schedules and group appointments efficiently
Invoicing
Issue and send thousands of invoices in bulk. Import into accounting systems like Xero, MYOB and QuickBooks for reconciliation.
- NDIS-ready invoicing always compliant with the latest pricing
- Generate bulk claims for thousands of clients in minutes
- Automatically updated NDIS line item prices
- Seamless integration with Xero, MYOB and QuickBooks
- Comprehensive financial reporting and analytics
- Upload to PRODA in a single click
NDIS Bulk Payment
Dramatically reduce the effort, time and cost associated with making NDIS claims and receiving payments.
- Create hundreds of client statements in a single click
- Support for NDIA-managed, self-managed and plan-managed clients
- Export all data in NDIS bulk upload format for PRODA
- Send invoices via email directly from Comm.care
- Auto-update latest NDIS pricing and roadmap matching
- Billable hours validation and non-billable hours tracking
CHSP / DEX Reporting
Automatically submit to the DSS Data Exchange, track services, and manage client contributions — all in one place.
- Send CHSP reports directly to DSS Data Exchange in a few clicks
- Automated validation and troubleshooting before submission
- Progress notes linked directly to CHSP and DSS reporting
- Configure DSS-funded services and avoid manual errors
- Invoice client contributions for CHSP services
- No spreadsheets, no double entry
Compliance & Quality
Stay audit-ready and improve care quality
Manage incidents, complaints, and risks in one platform built for community care and aged care providers.
Incident Management
Fast incidents and complaints resolution with real-time reporting and data-driven insights.
- Log, track and resolve incidents quickly in one place
- Real-time reporting and analytics dashboard
- Role-based access permissions for sensitive information
- Mobile access across all devices
- Secure Australia-based cloud storage
- Audit-ready records at all times
Complaint Management
Give participants a safe, easy way to raise concerns — and give your team the tools to resolve them properly.
- Anonymous complaint submission capability
- Track complaint status from receipt to resolution
- Automated notifications and escalation workflows
- Document outcomes and corrective actions
- Satisfy NDIS and CHSP complaint handling requirements
- Full audit trail for every complaint
Risk Management
Proactive compliance and risk management to keep your organisation protected and audit-ready.
- Identify, assess and manage organisational risks
- Compliance management with built-in audit readiness
- Centralised risk register accessible to your whole team
- Link risks to incidents and complaints for full visibility
- Data-driven insights to identify patterns and prevent issues
- Meets NDIS Practice Standards requirements
Worker Screening
Keep your team compliant with centralised credential tracking and automatic renewal reminders.
- Track NDIS Worker Screening Checks for all staff
- Automatic renewal reminders before expiry
- Centralised credential management for your whole team
- Store certifications and qualifications securely
- Flag gaps in compliance before they become problems
- Supports CHSP and aged care screening requirements
Ready to see it in action?
Book a personalised tour and we'll walk you through every feature relevant to your organisation.