Our Tutorials

Get to know the basics, and a few helpful tips and tricks along the way!

Getting to know Comm.care


Understand Comm.care

Welcome to Comm.care! comm.care is your one-stop shop to help you manage the care of elderly people, or people with disabilities, in collaboration with the other organisations involved in their care, and the families and close friends of the perso...

Manage your Comm.care user account

Congratulations on joining Comm.care, we hope the system helps you and your organisation to better care for your clients. On this section we are going to learn to; How do I edit my profile? How do I change my password? How to reset...

Organisation's Roles

Each user, whether Staff or other person, can be assigned one or more roles, each with different permissions assigned to it. Organisational Roles are divided into Manager, Staff and Volunteer. Manager Managers have the hi...

Circles's Roles

Each user, whether Staff or other person, can be assigned one or more roles within the Circle of Care, each with different permissions assigned to it. Users can have different roles in different Circles. The roles of the organisation’s staff ar...

Types of Documents in Circles

Within circles, different types of Documents can be uploaded or created, in order to store information about the client. These Documents are divided into: Assessments The Assessment Document is the snapshot of the individua...

Managing your organisation


Set up Your Organisation

Using Comm.care, multiple teams can stay up to date on client visits, reducing communication bottlenecks. The service description in your profile is seen by other organisations, and is how your organisation introduces itself to other organisations...

Manage Your Organisation's Services

Adding the Services you will deliver to clients is a important part of using Comm.care effectively. Setting up your list of services within our platform enables you to: Connect specific services to each clients’ unique plan to achieve their g...

Managing Staff Access

Due to the nature of their business health care organisations have to manage a large number of staff including full time employees, part timers, contractors and volunteers. Comm.care allows you to easily manage your staff and volunteers, creating ...

Managing clients in Circles of Care

A Circle of Care is the place where you will find everything related to a person (your Client). There is one Circle for each Client, within which you and other users will find the latest events, appointments, documents and services provided, as we...

Running Reports

Comm.care simplifies the process of gathering information needed to invoice your clients, report to funders, feed your payroll system or manage your services. Comm.care makes running reports easy. You need to have Manager access, then go to Organ...

Automatically report to CHSP Data Exchange

The Department has implemented improved programme performance reporting processes in new grant agreements. The Data Exchange applies to most client-based programmes in DSS, and will progressively introduce standardised, prioritised, and collaborat...

Create a claim or invoice

Whether you want to generate an invoice to request payment, or create a support log for your client’s approval — our claims feature will make your life easier. Update your Organisation’s profile Before you can use claims you need to ensure you...

Managing your Circles


Add Support services to the roadmap

Create a roadmap for every circle to show which support services will be delivered against what timeframes for a specific client. The roadmap is essential for accurate reporting. The Roadmap displays each of the Services provided to your client b...

Add Staff and edit access to Circles

Give access to the organisation’s staff to the Circle and control the level of access. Secure Access rights are one of the most important features of Comm.care; all data within the system is secure, and only accessible with the correct, manageabl...

Create appointments

Learn how to manage your appointments and connect them to your Support services on the Roadmap and your Organisation services for Reporting. Once you have added an active service to the Circle you can create appointments. On Comm.care, an appoint...

Timeline - Working with the person's records

Within circles, different types of Documents can be uploaded or created, in order to store information about the client and manage the organisation’s activities for reporting. Let’s see how; How do I add documents? What privacy right...

Create legal documentation

A progress note is legal documentation of services provided by your Organisation to your client. We made it easy for staff to create progress notes with only one click. To create a progress note, follow the easy steps below: Step 1. Create your ...
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Get the ultimate software solution for Support Coordinators!

Comm.care helps you deliver improved quality of care through coordinated recording, tracking and sharing of your client's progress/information. Everyone on your team can access it anywhere, at any time, through Comm.care's fast and cost-effective software.

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