Congratulations on joining, we hope the system helps you and your organisation to better care for your clients. On this section we are going to learn to;

How do I edit my profile?

Once you have logged in to, click on your name or image in the top right hand corner and select ‘Profile’.

Go to user profile

This is your user profile in that every other user can see about you.

Don’t worry that Address and Telephones are only shown to the Managers of the organisation you belong.

See and edit your user profile

Click on the the blue ‘Edit’ button on the lower right of the screen to change your Profile.

The best way to identify people is by their face. We encourage you to upload a photo to your profile. You can quickly upload a photo by dragging a new one into the circle, if there is a photo already click on the red “x” to remove it so you can upload a new one.

It is a good idea to add in your skills, such as ‘First Aid Certificate’ or ‘Disability Work Cert. 3’, to allow your organisation to find team members with those qualifications.

You can also enter your Address and Telephones. Don’t worry that this information is shown to Managers of your organisation only.

How do I change my password?

Once you have logged in to, click on your name or image in the top right hand corner and select ‘Change Password’. If it is your first time logging in, you will automatically be prompted to create a new password. For security reasons, we do store your password, but cannot access it.

How to reset my forgotten password

If you forgot your password, don’t worry you can reset the password yourself. Just go to

And click on Reset password. The system will send you an email with a link for you to reset your password.

What is Username and how do I find it?

The Username is your automatically generated ID used by the system to identify you. It can be used by other users to search for you and add you in to Circles or Organisations, but only if you tell them what it is - only you can see your Username. It can be found in your Profile, and is a series of numbers and letters - it cannot be changed, however it can be used to log in to the system, instead of your email address. Organisation service list screen