Welcome to Comm.care! comm.care is your one-stop shop to help you manage the care of elderly people, or people with disabilities, in collaboration with the other organisations involved in their care, and the families and close friends of the person.

comm.care is the place where all the information related to the person is held, and is accessible 24/7 on any Internet-connected device, and allows for easy and direct reporting to the DSS Data Exchange. One of the goals of Comm.care is to foster a person-centred planning approach, while saving you time and allowing you to spend that saved time caring for your clients, and is ideal for NDIS and CHSP funded providers. Here, you will find an introduction to the structure and some features of Comm.care, while the next few pages will explain the features you have access to, and how to make the most out of them.

Your Main Menu

The Main Menu is located on the left hand side of the screen (on mobile devices, this moves to the top), and shows, in descending order, the Home button, your personal Calendar, Circles, and Organisations. This menu will expand as you click on particular items; clicking on a client’s Circle allows access to the Activity, Calendar, Timeline, Roadmap, Profile and Access options, while selecting an Organisation opens access to the Profile, Services, Circles, Documents, Templates, Staff and Reports options.

The River of News

Similar to Facebook’s News Feed feature, the River of News is a chronological order of the most recent activities that have taken place in your Circles and your Organisation.

The Calendars

There are three Calendars in Comm.care; your personal Calendar, your Organisation’s Calendar (which is useful for rostering), and Circle Calendars. Your Calendar comprises all your appointments across all the Circles you are affiliated with; you cannot edit them from within My Calendar, only view them. The Calendar within a Circle shows all the appointments relevant to that one single Client, and is where you can edit or remove appointments. Your Organisation’s Calendar is where you can see all the appointments each staff member of your organisation has, which is useful if you need to find someone to cover a shift, or locate where they are.


On the right hand side of your Home screen is the Favourites list, wherein the Organisations you are a member of, and the Circles you have favourited will appear, for quick and easy access.


Each user, whether Staff or other person, can be assigned one or more roles, each with different permissions assigned to it. Organisational Roles are divided into Manager, Staff and Volunteer, the Roles in Circles are Coordinator, Service Provider, Service Aid, and Admin roles, while other roles include Guardian, Carer or Person.


Admin assistant role Admins coordinate the administrative work for their organisation. Admins can update the Circles profile and create appointments. They do not have access to personal information, such as service events and personal plans. They will be able to update Staff Profiles in their Organisation.


Coordinator role Coordinators coordinate all services provided to the Client by their organisation. They have full access to service plans, can read and modify all Documents, and comment on them.

Service Provider

Service provider role Service Providers provide direct support to the Client. They are trained professionals who have access to daily administrative information, as well as the client’s personal information. They can read all Documents and comment on them.


Service provider Aids provide direct support (i.e. a service) to the Client. They have access to daily administrative information, but do not have access to complex information, such as personal plans.

The Informal Circle of Care A Guardian role can be given to the person legally responsible for the Client, while Carer and Person roles can be assigned to family members and close friends. Both roles can be assigned by organisations affiliated with the Client, or by the Client themselves. Guardians can allow access to Carers, as well as other organisations that provide services to the Client. Both Carers and Guardians can read and comment on the Documents that an organisation has created, only if the organisation gives them access. If you wish to gain access to these Documents, please contact the organisation directly. See: How do I add a Carer, Guardian or other Person to a Circle?