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KNC case study: how to maintain a great service

How to grow and maintain a great service: a case study

How to grow and maintain a great service: a case study How do you maintain community connection and remain competitive in a changing landscape for the delivery of community services? For Pnyx client Katoomba Neighbourhood Centre (KNC), a commitme...

DEX reporting deadline January 2018

DSS Reporting Deadline is January 31st 2018

The DEX reporting period is fast approaching! How will you submit yours? The DEX reporting deadline is on January 31st 2018. If you are a community organisation that is not using an online case management system, the Christmas break is probably y...

commonwealth home support programme

HACC, NRCP, DTC OR ACHA provider? See how you’ll be mapped into the new CHSP Programme.

If you’re a service provider of a Commonwealth Home and Community Care Program - HACC, National Respite for Carers Program - NRCP , Day Therapy Centre Program - DTC or Assistance with Care and Housing for the Aged Program - ACHA, then you’ll know ...

create customised and itemised NDIS invoices

Get your Sundays back with’s approach to NDIS invoicing

Tired of spending your Sundays catching up on administrative tasks? We’re sure you’d rather be spending time with family or friends, instead of spending hours pouring over NDIS Bulk claims uploads and recording each support line item reference num...

Create your NDIS service for invoices

How to create your NDIS service to invoice quickly and conveniently

Congratulations! You’ve been approved to provide NDIS services. Your next step is to provide support items/services counted against your clients’ budget. A client’s budget for certain services will be determined by the support category they fall u...

NDIS readiness third party verified

NDIS Readiness: How is helping you get Third Party Verified

The NDIA is about to put the NDIS to the test with the first significant audit under the new scheme. This is a great opportunity to gauge improvements in the accountability of Providers, and ensure we’re focused on our primary goal: improving the ...

Challenges facing australian aged care businesses

Challenges currently facing your Australian aged care business and what you can do about them

If you’re realising your dream of starting your own aged care business, your first milestone on the journey will be becoming CHSP registered. Of course, you’ll also face other challenges, but the good news is that when you’re forewarned, you’re fo...

privacy and confidentiality in aged care

How to Ensure Your Client's Privacy and Confidentiality is Protected

A complex issue facing aged care facilities and service providers is the privacy and confidentiality regarding their patients. When working closely with (and often advocating for) the elderly, we’re seeing them at their most vulnerable, and are pr...